HemaSync is a Vanthilium product.
HemaSync allows users to permanently delete their account and associated cloud data.
How to delete your account
- Open HemaSync.
- Go to Settings.
- Open Profile.
- Scroll to the Danger Zone section.
- Tap Delete Account.
- Confirm the deletion.
Deleting single cases
To delete a single case without deleting your account, open Saved Cases in the app and delete it there. Cases stay in HemaSync Cloud until you delete them: delete a single case in Saved Cases, or delete your account in Settings → Delete Account, which permanently deletes all your cases from HemaSync Cloud.
What will be deleted
When you delete your account, the following data is immediately and permanently removed from HemaSync:
- Google or Apple sign-in account association
- User profile
- Saved hematology cases, including all your cases in HemaSync Cloud
- Archived cases
- AI credit history
- AI request records
- Synchronization sessions
- Local application data
Data outside HemaSync
HemaSync does not retain your account or associated application data after deletion. Research contributions and anonymous statistics cannot be removed afterwards because they are not linked to you, and records of past purchases are kept without your account ID to prevent re-use.
Deletion does not remove files you have exported or saved outside HemaSync. Third-party services, such as an app store, manage records they independently hold under their own policies.
Questions
HemaSync Privacy
Email: privacy@hemasync.com
Website: https://www.hemasync.com